At Laurel Savon, we are committed to your satisfaction and the quality of our handmade soap products. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward return and refund policy.
Return Guidelines
Initiating a Return: To request a return, please contact our customer support team at (+91 ) 742-8033-476 within 2 days of receiving your order.
Product Condition
We accept returns on products that are unused and in their original condition. Please ensure that the soap products are in their original packaging.
Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
Refund Process
Refund Eligibility: Once we receive your returned items and verify their condition, we will process your refund. Refunds are typically issued to the original payment method.
Refund Timing
Please allow 5-7 business days for us to process your refund. The exact time it takes for the funds to appear in your account may vary depending on your payment provider.
Exchanges
If you wish to exchange a product for a different variant or item of equal value, please contact our customer support team. We’ll do our best to assist you with your exchange request.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will promptly replace the item at no additional cost or issue a full refund.
Contact Us
If you have any questions or need assistance with a return or refund, our dedicated customer support team is here to help. You can reach us at info@laurelsavon.com or call our customer support team at (+91 ) 742-8033-476
Please Note: Our return and refund policy is designed to ensure a seamless and fair shopping experience. We kindly ask that you read and understand these guidelines before making a purchase.
At Laurel Savon, we appreciate your trust in our handmade soap products, and we’re here to make sure your shopping experience is as delightful as our soaps.