We always recommend to do a patch test before using the products. Though all our products are made from natural ingredients but at times it doesn’t go well with all skin types due to one reason or the other.

We do not accept the returns on the basis of the products do not suit one’s skin type. Buying product is customer’s choice, our expert only recommends the product as per the concern’s.

Under this case you can reach our customer support

It happens in case of technical glitch due to slow server. You may reach our customer support team for the same along with the payment deduction proofs.

.Kindly check Return/ Refund policy.

Orders once placed cannot be modified / Cancelled/ refunded. 

You can track your order on our website :- https://tnw.shiprocket.co/

You will receive the notification on your registered mobile number / email with us.

No, but we recommend to make an account either on our website to make your shopping experience simple, quick and to get discount.

Yes, a copy of Invoice is always enclosed with your order.

We use 100% secure payment gateway for all types of payments. All of them are the best-in-class secure payment methods, so that we can ensure that all the transactions with us are processed in an extremely safe manner.

Get in touch with our customer support team, we will be happy to assist you and help you resolving your issue.

Order once gets into “Ready to ship” stage we are unable to accept any request.

We accept all online/ offline payment methods. You can use Debit cards, Credi cards, Net banking, UPI, Paytm etc.

Although our products are safe and natural, we still recommend to consult your physician / gynecologist before using them to ensure your safety.

All our products go through various levels of testing which ensure that they can be used up to 2 years from their manufacturing date. Although we recommend not to keep products for so long.

As much as we care for humans we care for animals, too. Therefore, we do not test our products on animals neither we use any animal by-product.

Yes, our product is suitable for kids too. We always recommend to ask our experts on the same.

We have a range of products that are prepared keeping in mind all different kinds of skin types therefore each product is dedicated to particular skin type. Although we still recommend the patch test before using any product and do ask our experts.

No we dont use any artificial ingredients. Aleppo soap is made with only two natural ingredients which is olive oil and laurel oil.

You need to report non-delivery of the order, within forty-eight (48) hours of receiving the delivery notification by email/ call/ WhatsApp to us. After forty-eight hours (48)  we claim no liability. Once you raise a complaint with us, we will escalate to our logistic partner to investigate. The investigation process takes 7-10 working days, so kindly allow the same time.

We at Laurel Savon maintain a very high level of quality control. To ensure your products remain undamaged during the shipping process, we pack our products in bubble wrap and then in sturdy boxes. We store, manage and ship our products to you with the utmost care and efficiency.