Q.1 How can I contact “Laurel Savon Team “?
For any queries/ complaints feel free to contact our customer support (10 am to 6pm) (Mon-sat) @
Call/ WhatsApp (+91) 742-8033-476
E-mail- care@laurelsavon.com.com
Social Media :- Fb messenger / DM Instagram / Live chat
Q.2 How do I check the product suit me or not?
We always recommend to do a patch test before using the products. Though all our products are made from natural ingredients but at times it doesn’t go well with all skin types due to one reason or the other.
Q.3 What If I made a payment but didn’t receive any confirmation message?
It happens in case of technical glitch due to slow server. You may reach our customer support team for the same along with the payment deduction proofs.
Q.4 How can I return my product?
.Kindly check Return/ Refund policy.
Q.5 Can I cancel my order or change any product in my order?
Orders once placed cannot be modified / Cancelled/ refunded.
Q.6 How can I track my order?
You can track your order on our website :- https://tnw.shiprocket.co/
Q.7 How do I know my order is confirmed?
You will receive the notification on your registered mobile number / email with us.
Q.8. Do I need to have an account to place an order?
No, but we recommend to make an account either on our website to make your shopping experience simple, quick and to get discount.
Q.9 How safe is it to use my debit/ credit card to make an online payment on our website?
We use 100% secure payment gateway for all types of payments. All of them are the best-in-class secure payment methods, so that we can ensure that all the transactions with us are processed in an extremely safe manner.
Q.10 Facing an issue while placing an order?
Get in touch with our customer support team, we will be happy to assist you and help you resolving your issue.
Q.11 Can I change the address post shipping?
Order once gets into “Ready to ship” stage we are unable to accept any request.
Q.12 What payments do we offer?
We accept all online/ offline payment methods. You can use Debit cards, Credi cards, Net banking, UPI, Paytm etc.
Q.13 What is shelf life of your product?
All our products go through various levels of testing which ensure that they can be used up to 2 years from their manufacturing date. Although we recommend not to keep products for so long.
Q.14 Are your products suitable for sensitive skin?
We have a range of products that are prepared keeping in mind all different kinds of skin types therefore each product is dedicated to particular skin type. Although we still recommend the patch test before using any product and do ask our experts.
Q.15 Do you use preservatives for the products?
No we dont use any artificial ingredients. Aleppo soap is made with only two natural ingredients which is olive oil and laurel oil.
Q.16 What measures does we takes to ensure the products are not damaged during delivery?
We at Laurel Savon maintain a very high level of quality control. To ensure your products remain undamaged during the shipping process, we pack our products in bubble wrap and then in sturdy boxes. We store, manage and ship our products to you with the utmost care and efficiency.